Many companies say they provide “excellent customer service.” We do too. But rather than just say it, we’d like to show you our Service Beyond the Software in action, no matter what iGoDigital products you choose to implement:
Expertise: Our staff works with 8 of the Internet’s top 10 most visited retail sites, as well as dozens of niche retailers. We’ll use the knowledge we’ve gleaned from these implementations to help make yours a success.
Dedicated Team Members: You’ll know your dedicated support staff members by name, and they’ll know you. Our team members view themselves as your partners, operating as an extension of your company.
Overall Vision: We know how to integrate your personalization strategy into your overall marketing program and how one can enhance the other.
Commitment: iGoDigital team members will work with you, not just during the implementation but over the lifetime of our partnership, to continue and build on the momentum of the initial success.
Proven Project Management: From kick-off to status updates and post-launch reviews, our team meticulously manages the deployment and implementation of your project. Ensuring clarity, precision and innovation, we design a custom project plan that aligns with your vision and helps you implement best practices that align with your business objectives.
Continued Support: After you go live, our team of experts is constantly testing, refining and innovating to ensure that you are able to maximize your investment and increase the value of your iGoDigital solutions. Some of these support services include:
Recommendation Scenario Optimization
Event Trigger Optimization
Statistical Data Analysis and Benchmarking
Customer support can also be contacted directly to address issues or questions that might arise.