iGoDigital | Careers

Careers

iGoDigital provides a suite of web-based commerce tools designed to increase the value of every customer interaction by emulating and, in many cases, improving the in-store shopping experience. iGoDigital currently serves many of the world's most successful and respected brands, including Best Buy, Walmart, Amazon, Nokia, Cisco, and Dell. The company’s Software as a Service (SaaS) platform provides a comprehensive, fully-integrated, and highly extensible product recommendation and social commerce solution that drives online retail. iGoDigital uses its Customer Intelligence Engine to drive the most accurate and actionable product recommendation platform by constantly updating, assessing, and optimizing online and offline data to increase the value of every interaction a customer has with your brand.

iGoDigital was named to the 2008 "Inc 500" of the fastest growing private companies. The company is headquartered in Indianapolis, IN. For more information, please visit our blog at blog.igodigital.com or follow us on Twitter at @igodigital.

Current Open Positions:

Director of Engagement Management

Interactive Designer

Sales and Marketing Intern

Director of Engagement Management

The Director of Engagement Management is responsible for the successful delivery of large-scale client engagements and/or multiple smaller engagements for a single client. The Director is often the primary client contact as well as the iGoDigital team leader, which requires the ability to effectively balance longer-term strategic issues with day-to-day tactical project issues. This is a detail oriented role that requires superior project management skills, flexibility, resiliency and the ability to manage client expectations through proactive communication, status reporting and scope management.

Responsibilities:

Manage the delivery of our product recommendation solutions to client sites according to an established deployment project plan
Establish project deliverables, detailed deployment timeline, and project success criteria. Ensure appropriate resources are dedicated both internally and external to meet/exceed project expectations.
Coordinate and enforce deployment schedule, integration approach, and corresponding budget. Work with engineering/IT, product management, and business teams to ensure client's technical, operational, and service requirements are met
Review overall project status with assigned clients on a regular basis, in the form of conference calls or onsite meetings as required. Take ownership of meeting deployment according to plan
Serve as the primary point of contact to the client, handling technical or business escalations and ensuring timely issue resolution

Required Skills

Technical:

Highly skilled in Microsoft Office (Excel, PowerPoint, Word)
Experience managing teams and technology initiatives through project management applications (e.g., MS Project, GANTT charts, etc.)
Proficient in consumer analytics, such as analysis of average order values and conversion rates

Professional:

Strong professional services and client relations skills. Experience in SaaS (Software as a Service), eCommerce, and/or consumer-oriented online services is a plus.
Experience with defining, documenting, and adhering to professional services best practices within a fast paced, growing company
Extensive experience with producing/maintaining detailed project plans and providing customer-facing presentations at the Director/VP level
Experience managing mid cap to top tier ($5B+) client relationships following contract execution – from service integration to ongoing relationship management and support
Ability to work cross-functionally and with a wide range of employees with different skill sets
Ability to multi-task, prioritize issues/escalations, and manage many projects simultaneously
Ability to work with a diverse customer base ($100M - $5B+)
Extremely detail oriented
Willingness to travel to client HQs for Quarterly Business Reviews, and periodically as required.

Required Experience:

At least 5 years of relevant professional services and/or account management experience, with a preferred focus on the Saas (Software as a Service) or eCommerce industry
Successful track record managing multi-million dollar accounts at the VP level or higher, from product delivery to ongoing strategic support
Strong business acumen, excellent analytical skills, and experience working with CRM and Microsoft Office tools
Creative, consultative, and a strong communicator with the ability to build exceptional relationships and grow business
BA/BS required, technology or business degree preferred
Some travel is required (15-30%)

Apply:

Both a contract-to-hire and full-time position are being considered for this role. For consideration, please send a cover letter and copy of your resume to jobs@igodigital.com. Principals only; no recruiters please.

Interactive Designer

As an Interactive Designer, you will be responsible for the creative strategy and production of our Interactive Selling Tools.

Required Skills and Experience:

Strong professional services skills. Experience with hitting deadlines. Experience with eCommerce, and/or consumer-oriented online services is a plus.
Strong experience and proficiency with CSS/HTML/Flash
Experience with designing within detailed customer style guidelines within a fast paced, growing company
Extensive experience with producing/maintaining detailed wireframes, comps, and production ready art files
Ability to work cross-functionally and with a wide range of employees with different skill sets
Ability to multi-task, prioritize issues/escalations, and manage many projects simultaneously
Extremely detail oriented

Apply:

Sales and Marketing Intern

iGoDigital is currently seeking an energetic, self-motivated Junior or Senior for a summer position as a Sales and Marketing Intern. The Intern will be responsible for lead generation, initial sales contacts, and marketing activities. You will work with the iGoDigital sales staff to learn about our software products and sales processes and will help spread the word about iGoDigital’s offerings. iGoDigital’s provides software products and services to some of the largest online retailers such as Best Buy, Dell, Amazon.com, and Nokia.

Daily Responsibilities

Although activities will vary from day to day, tasks will involve about 80% sales activities and 20% marketing activities:

Sales:

Lead Generation
Initial Prospect Contact (email / phone)
Email Marketing
Proposal Writing

Marketing:

Press Release Writing and Distribution
Case Study Creation
Social Strategies (Twitter, Blogs, Etc)

Requirements

Candidate should have the following experience/skills:

Current Junior / Senior Status or a Recent Graduate
Excellent verbal and written communication skills
Previous experience in a sales or marketing role
Ability to quickly learn and innovate
Ability to work independently
Excellent working knowledge of MS Office
Interest in Sales, Marketing, Software, eCommerce, Technology, Retailing